Enterprise Managed Services.

Enterprise managed services means we own delivery accountability for a defined scope, not just the supply of people. Staff augmentation places engineers under your management and your SLAs measure availability. Under managed services a pre-formed pod with its own delivery manager owns the milestones, and the SLAs measure velocity, quality, availability and customer satisfaction instead.

A named delivery manager assigned to your engagement runs the pod day to day — sprint planning, allocation, quality gates and escalation. You engage at the outcome level through joint governance: a steering committee, monthly delivery reviews and quarterly strategic reviews. Your product owners still set priorities and accept deliverables against the Statement of Work.

Outcome metrics rather than headcount hours: delivery velocity against committed milestones, defect and quality thresholds, availability of the pod, and customer satisfaction. Acceptance criteria for each deliverable are fixed in the Statement of Work up front, so a milestone is either accepted or not. Reporting cadence is monthly, with sprint-level transparency in between.

Choose the commercial model that matches your risk appetite: fixed-price against a Statement of Work, gain-share where savings or productivity gains are split, or outcome-based pricing tied to milestone acceptance. Billing is milestone-based rather than timesheet-based, so you pay for accepted deliverables. Risk-sharing terms are part of the commercial model, not an add-on.

A defined scope with acceptance criteria, a product owner or business counterpart empowered to prioritise and sign off, access to your repositories, environments and issue tracker, and a nominated executive for the steering committee. Because pods are pre-formed with developers, QA, architects and a delivery manager, you do not spend the first weeks on team formation.

Yes — that is the Build-Operate-Transfer path. You start as a managed pod operating under our delivery model, then at the end of the contract period the team transfers to your captive unit with full IP transfer and no disruption to delivery. The transfer option is agreed in the contract at the outset, not negotiated afterwards.