Change impact assessment
Who is affected, how much and when, by role and by site, for every process that changes — whatever platform the change is being delivered on.
The technology is rarely the hard part. Whichever vendor you have chosen — ERP, CRM, HCM, service management or cloud — we run the people work that decides whether the investment pays off: change impact assessment, role-based training, hypercare and adoption measurement. Afterwards we reskill your teams, or provide the managed team that runs the platform for you.
Programmes that disappoint rarely disappoint for technical reasons. The build passes testing, and then people keep the spreadsheet running alongside the new system, roles change shape without anyone redesigning them, approvals route around the process that was designed, and support is withdrawn before the new habits have formed. None of that is specific to a vendor, and none of it is fixed by more configuration.
Change work leads somewhere — usually to a team, a centre of excellence, or a service you buy.
Delivered end to end or as individual services, under our CMMI Level 3 process framework and ISO 27001 certified information security.
Who is affected, how much and when, by role and by site, for every process that changes — whatever platform the change is being delivered on.
Named sponsors, a champion network in each function, and messages timed to the design, testing and go-live milestones rather than sent when there is news.
Built from the new process designs, not from vendor slideware: conference-room pilots, practice in a real environment, and job aids in the languages your teams work in.
Guided walkthroughs and in-context help built in whichever tool your estate uses — SAP Enable Now, Oracle Guided Learning, WalkMe, Whatfix, Microsoft Viva Learning or a standard LMS.
Floor-walkers and a war room for the first weeks, then usage, data quality and workaround tracking — parallel spreadsheets still in use — so gaps are fixed rather than assumed away.
Target operating model, role definitions, spans and layers, and the new teams a modern estate needs — typically a centre of excellence, a product owner group and a data stewardship function.
Structured certification paths for your existing people across SAP, Oracle, Microsoft, Salesforce, AWS, Snowflake and ServiceNow, with measurable progression rather than attendance.
Managed services, dedicated pods or Build-Operate-Transfer teams that run your platforms while capability is built, with a defined path to take them in-house.
Every phase ends in a documented decision and the evidence behind it — an artefact you own and can take elsewhere.
Change impact by role and site, readiness survey.
Communication, training and champion network plans.
Training delivery, practice environments, job aids.
Hypercare, floor support, adoption tracking.
Reinforcement, reskilling, CoE or managed team.
| Option | In-house team | Managed services | Build-Operate-Transfer |
|---|---|---|---|
| Control | Full, day one | Shared, governed by SLA | Full once the team transfers |
| Speed to capability | Slow where the skills are scarce in your market | Immediate | Immediate, becoming internal |
| Cost profile | Fixed headcount and carrying cost | Predictable service fee by tier | Service fee, converting to headcount |
| Key person risk | Concentrated in a few individuals | Absorbed by the provider | Reduced by documented handover |
| Best when | The skills already exist and you want to keep them | You want the estate run so you can focus on the core business | You want your own team long term but cannot wait to hire it |
Most organisations combine the options: managed services for L1–L2 support, an in-house centre of excellence for design and change decisions. The choice is independent of which vendor you selected.
| Engagement model | What you get | Typical duration | Typical commercial model |
|---|---|---|---|
| Advisory & roadmap | Assessment, options, business case and roadmap | 4–8 weeks | Fixed price |
| End-to-end implementation | Design, build, migrate, test, train, go live, hypercare | 3–24 months | Fixed price or milestones |
| Migration factory | A dedicated team and tooling that migrates in planned waves | Per wave | Per wave or time and materials |
| Managed services | L1–L3 support, releases, monitoring, optional 24/7 cover | 1–5 years | Monthly fee by service tier |
| Dedicated team / BOT | Pods that run your platform and can move in-house later | 12+ months | Monthly per team |
Durations are typical ranges; commercial terms are agreed per engagement.
| Area | Platforms and tools |
|---|---|
| Learning & digital adoption | SAP Enable Now, Oracle Guided Learning, WalkMe, Whatfix, Microsoft Viva Learning, standard LMS platforms |
| Measurement | System usage analytics, data-quality dashboards, readiness and sentiment surveys, workaround detection |
| Skills & certification paths | SAP, Oracle, Microsoft, Salesforce, AWS, Snowflake, ServiceNow |
| Delivery models | Managed services, Build-Operate-Transfer, staff augmentation, dedicated pods |
| Related | GCC enablement, Engineering Managed Services |
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