What does a Salesforce implementation company actually do?
It takes you from intent to a working, adopted org: mapping processes, choosing which clouds you need, designing the data model, configuring Sales, Service, Marketing or Experience Cloud, integrating Salesforce with your ERP and other systems, migrating customer history, training users and then supporting the org afterwards. The work that decides success is process design and adoption, not configuration, which is the part most often under-resourced.
How long does a Salesforce implementation take?
As a planning figure, a single cloud with moderate complexity takes 8 to 20 weeks. CPQ and quote-to-cash programmes usually run longer because pricing rules and downstream order and billing integration are involved. Multi-cloud programmes are best delivered in phases rather than one launch. Data quality and the number of integrations move the timeline far more than the platform does.
How much does Salesforce cost beyond the licences?
Budget for implementation, data migration, integration, training and ongoing support, and expect the licence figure itself to grow. Salesforce's total cost typically expands through add-ons: extra clouds, higher API and data limits, sandboxes, premier support, and consumption or per-conversation pricing on newer data and AI products. We model the add-ons you are realistically going to need during the assessment, so the business case is not undermined at first renewal.
What is a Salesforce health check and when do we need one?
A health check is a structured review of an existing org: overlapping automation, duplicate and unused fields, security and sharing model, code quality, technical debt, limit consumption and licence fit. It is worth doing when releases have become slow or risky, when users have stopped trusting reports, or before any major new build. In long-lived orgs, the clean-up it identifies often delivers more value than the next set of features.
Can you integrate Salesforce with our ERP?
Yes. We integrate Salesforce with SAP, Oracle, Dynamics 365 and our own products, typically using MuleSoft where reusable APIs are the goal. The usual flows are customers and accounts, products and pricing, quotes and orders, invoices, payments and credit status. We design for error handling, replay and reconciliation from the start, because the failure mode in CRM to ERP integration is silent divergence rather than an outage.
Should we use Agentforce and Einstein now, or wait?
Use them where the data behind them is sound and the task is bounded — case summarisation, drafting replies, knowledge retrieval, scoring. AI grounded in duplicated or incomplete records produces confident, wrong answers, so Data Cloud work and de-duplication usually come first. We implement agents with a defined scope, a hand-off path to a human, audit logging and accuracy measured against a sample rather than assumed.
Can we hire Salesforce developers or administrators through you?
Yes. Alongside implementation we provide Salesforce developers, administrators, consultants and architects on a staff augmentation basis, and we run Salesforce managed services for organisations that would rather not build an internal team. Many clients use both: a small internal administrator group for day-to-day changes, with our AMS covering releases, deeper development and out-of-hours support.
Is Salesforce always the right choice?
No. In organisations thoroughly standardised on Microsoft 365, Teams and Azure, Dynamics 365 often wins on native integration and licence bundling. For growth-stage, marketing-led teams, HubSpot is usually live faster and adopted more willingly. Zoho suits cost-sensitive mid-market operations. Salesforce earns its place where sales or service processes are genuinely complex, or where you need the depth of its industry clouds and ecosystem.
